FAQs

Frequently Asked Questions 

General Questions

    • Where is ADAE based?
      • We are a small sister-run business based out of Toronto, Canada. 
    • What materials are used for the jewelry?
      • At ADAE we strive to provide you with high quality, long-lasting jewelry. Each of our pieces undergoes a vigorous testing procedure with exact product materials listed on the individual product page. Please refer to our 'Jewelry Care' page for instructions on how to keep your pieces looking their best. 
    • How will my jewelry be packaged?
      • Jewelry will be received in a protective box with a thank you card and jewelry care tips. We are also happy to provide free handwritten, personalized cards which can be added to the box if noted at checkout. 
    • Can I cancel my order or make changes to it after I place it?
      • Please send us an email with your order number at adaejewelry@gmail.com and we will do our best to personally assist you. 

    Shipping Questions

      • How long will my order take to ship?
        • We strive to ship every order in a timely manner. Please expect 1-3 days of processing time before your order is dispatched. 
      • Where do you ship to? / How much does shipping cost?
        • We are happy to be able to offer shipping to Canada, U.S.A and the UK through our website. Rates are dependent on the shipping method chosen and is calculated at checkout. Free shipping is offered to all Canadian orders over $75. 
        • If you are located outside of Canada, U.S.A and the UK and would like to place an order please contact us through email or Instagram DM to receive shipping estimates and draft an order. 
      • How long will it take to receive my order?
        • After the initial processing time, orders typically take an average of 3-9 business days to be received. Please note: this timeframe is only approximate as shipping times are heavily dependent on the postal services. Disclaimer: Please expect longer shipment times due to COVID-19.
      • I have not received my order? What should I do? 
        • While we are not responsible for any lost or stolen items once the package leaves our warehouse please send us an email and we will do our best to assist you. 

    Return Policy 

      • What is your return policy? Can I exchange or return a product?
        • Due to COVID-19 we are currently not able to offer any returns or exchanges. However, if there are any problems with your purchase please contact us. 

    Don't see your question listed above? Please visit our 'Contact Us' page.